Will a shop service an e-bike bought online?
Sometimes — and that is exactly what this directory is for. Check the electrical policy on the shop’s listing. “Full electrical” means the shop will work on the electrics even if you did not buy the bike there. “Only if purchased here” means electrical work is only for bikes bought from that shop. “Mechanical only” means the shop does mechanical repairs but not electrical work on e-bikes.
What does “electrical policy” mean?
It is the shop’s own stated policy on electrical work on e-bikes it did not sell: whether it will diagnose and repair the battery, motor, controller and display, whether it will only do that work for bikes it sold, or whether it does not do electrical work at all. The four policies used in this directory are Full electrical, All brands welcome, Only if purchased here, and Mechanical only — explained on the home page.
Which brands have the most service options?
We do not publish a count per brand, so there is no ranking here. The best way to find out is to open the brand page for your bike — Aventon, Lectric, Rad Power Bikes, Trek, Specialized, Velotric, Giant or Gazelle — and see the shops that say they work on that brand.
Do any shops offer mobile service?
Yes, some do. The Mobile Service field on a listing says whether that shop offers it, where the shop publishes it. If the field is not shown on a listing, the shop has not published whether it offers mobile service — check the shop’s own website or contact the shop.
What does diagnosis cost?
It varies by shop. Where a shop publishes a diagnostic rate, it is shown as Diagnostic Rate on its listing. Where it is not shown, the shop has not published a rate, so ask the shop before you book. The same applies to labor rates: where published, they are shown as Labor Rate on the listing.
Battery repair vs. replace?
It depends on the shop, the battery and the fault. The Battery Services field on a listing shows what that shop publishes about battery work — for example, testing, repair or replacement. If the field is not shown, the shop has not published its battery services. Do not assume a shop can repair a particular battery: check the listing, then confirm with the shop.
How do I get my shop listed, or claim a listing?
Listing is free. If your shop is already in the directory, see Claim Your Listing — it explains what to send to claim or correct a listing. If your shop is not in the directory yet, the same page tells you what details to send so it can be added.
How current is the data?
Every listing shows a Verified Date and a Verification Source — the date it was checked, and the shop’s own website page it was checked against. Details can change after that date, so if a listing looks out of date, treat the shop’s own website as the final word and let us know so the listing can be re-checked.
What if a listing shows no electrical policy?
It means the shop’s own website did not publish one when the listing was checked. We do not guess: unknown stays unknown. Electrical policy is published for 136 of the 213 shops in the directory, so a blank field is normal — check the shop’s website or contact the shop directly.