Giant e-bikes are sold through bike shops, but not every shop works on every e-bike — and if you bought yours elsewhere, or online, it helps to know before you go. The shops below say on their own website that they work on Giant e-bikes — check each listing for its electrical policy, brands serviced and motor systems before you go.
Shops that service Giant
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Ride615
Service page says it repairs all types of bicycles with all types of problems, and its $299 Full Tune-Up includes an e-bike system diagnostic and firmware update; no e-bike-specific brand or electrical policy is published. Address and phone are for the Sylvan Park store. Electrical policy for e-bikes bought elsewhere: Unknown. Brands serviced: Velotric; Trek;…
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Mack Cycle & Fitness
Electric bike tune-ups and repairs are available for approved brands it carries, and it states it does not service the electronic systems of most electric bikes from brands it does not sell; service is by online appointment only. Electrical policy for e-bikes bought elsewhere: Mechanical only. Brands serviced: Specialized; Electra; Giant; Liv; Pinarello; BMC; Cannondale.
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Bicycle Roots
Sells e-bikes from eight brands and lists pedal-assist rear-wheel labor ($25 and up) on its service menu, but its FAQ answers ‘Do you fix electric bikes?’ with ‘Sometimes – best to call’; no electrical, battery or firmware service is published. Electrical policy for e-bikes bought elsewhere: Unknown. Brands serviced: Giant; Liv; Momentum; Cannondale; Surly; Brompton;…
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Kindred Cycles
Full-service shop offering flat fixes to complete overhauls and custom builds, with a dedicated e-bikes page for the Riese & Müller, Tern and Giant e-bikes it carries; no bought-elsewhere electrical policy is published. Extract-based for the e-bike brands (kindredcycles.com e-bikes page); service page direct-verified. Electrical policy for e-bikes bought elsewhere: Unknown. Brands serviced: Riese &…
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Campus Wheelworks
Site says it provides all the same services for e-bikes as for regular bikes with a $25 e-bike surcharge, and electrical system repairs require a $50 deposit before work is performed; brands listed are the electric-bike brands shown on the shop’s site. [brands via shop-site search extract] Electrical policy for e-bikes bought elsewhere: Full electrical.…
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Bert’s Bikes & Fitness
Service menu adds $50 for electric bikes on all tune-up packages and lists an eBike drive wheel flat at $40 if bought from Bert’s or $80 if not purchased from Bert’s; no electrical-system service policy is published. [brands via shop-site search extract] Electrical policy for e-bikes bought elsewhere: Unknown. Brands serviced: Trek; Giant; Liv; Gazelle;…
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Bike Mart – Dallas Preston Hollow
Bike Mart service page says it services and repairs all types and brands of bikes with free estimates and its e-bike tune packages include firmware updates; the Preston Hollow location page says it repairs most e-bike brands. Electrical policy for e-bikes bought elsewhere: All brands welcome. Brands serviced: Giant; Specialized; Trek; Liv; Santa Cruz; Unified…
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Bike Mart – Fort Worth Clearfork
Bike Mart service page says it services and repairs all types and brands of bikes with free estimates and its e-bike tune packages include firmware updates; the Fort Worth Clearfork location page says it repairs most e-bike brands. Electrical policy for e-bikes bought elsewhere: All brands welcome. Brands serviced: Giant; Specialized; Trek; Liv; Santa Cruz;…
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Planetary Cycles
Sells electric bikes (Velotric, Urtopia, Mooncool) and promises expert repair on its About page; no e-bike electrical policy or service rates published on the pages read. Electrical policy for e-bikes bought elsewhere: Unknown. Brands serviced: Cannondale; Scott; Giant; Pivot; Ibis; Velotric; Urtopia; Mooncool.
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Charlotte Cycles
Service page says it works on mechanical issues for most eBikes but only handles the electrical systems of the eBike brands that it carries, and offers a free evaluation. Electrical policy for e-bikes bought elsewhere: Mechanical only. Brands serviced: Giant; Gazelle; Tern; Yamaha; Magnum; Velotric; Pedego; Liv.